Privacy Policy

This policy explains how Handyman on the Go collects, uses, shares and protects personal information when you visit this website, request a quote or email us. We follow Canada’s federal privacy law for businesses, the Personal Information Protection and Electronic Documents Act (PIPEDA).

Who is responsible for your information

Handyman on the Go is responsible for the personal information it collects. Our Owner is accountable for how we handle it and answers privacy questions. You can reach the Owner by email at info@handymangta.ca.

What we collect

When you request a quote, we collect what you enter in the form:

• your first and last name, email address and mobile phone number
• your city and postal code, and, if you choose to give them, your street address and unit
• the type of job, your description of it and any photos you add
• your preferred days and time of day

With each request we also record when it was sent, which page of the site it came from and which version of our privacy notice was shown to you. Photos are resized and saved again as JPEG files in your browser before they are sent, which removes location data stored in the original photo where the browser supports it.

When you email us, we receive your email address and whatever you include in your message.

Like any website, this one needs some technical information to work and to stay secure. Cloudflare, which runs the site, processes your IP address and basic browser details to deliver pages and block abuse. Before a quote request is sent, Cloudflare Turnstile checks signals from your browser to confirm the request comes from a person and not an automated program.

Why we collect it

We use your information only to:

• respond to your request
• prepare your quote
• schedule and carry out the work
• follow up with you about work we’ve done

We don’t sell or rent personal information, we don’t send marketing emails, and we don’t use advertising cookies or tracking pixels. By sending a request, you agree to our use of your information for these purposes.

Who handles it for us

Your information is handled by our service providers (Resend and Cloudflare), some of which store or process data outside Canada, for example in the United States. While your information is outside Canada, it is subject to the laws of those countries and may be accessed by their courts, law enforcement and national security authorities.

• Cloudflare runs this website, stores quote requests and photos in private storage, and provides the Turnstile spam check.
• Resend sends the emails about your request: the copy we receive and the confirmation sent to you.

Our providers may use your information only to provide their services to us. We don’t share it with anyone else unless the law requires us to.

How long we keep it

The photos and request record stored by this website are deleted automatically after 180 days. Copies in our email are kept only as long as we need them to deliver and support the work and for our business records. They are then deleted.

How we protect it

Quote requests and photos are kept in private storage that isn’t visible on the website. Links to photos are signed and expire. Access is limited to the people at Handyman on the Go who need it to respond to you and do the work.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to our using it. Email info@handymangta.ca. We may need to confirm who you are before we act on a request, and we’ll reply within 30 days, as the law requires. If you withdraw consent, we may not be able to provide a quote or complete work, and we may need to keep some records the law requires us to keep.

Information stored in your browser

This site doesn’t use advertising or tracking cookies. It stores a few small settings in your browser that never leave your device: whether you’ve already seen the opening video, and, while you fill in the quote form, a reference that stops a request being sent twice. Cloudflare may set strictly necessary cookies to keep the site secure.

Questions and complaints

If you have a question or concern about how we handle your information, please email the Owner at info@handymangta.ca first so we can try to resolve it. You can also complain to the Office of the Privacy Commissioner of Canada.

Changes to this policy

If we change how we handle personal information, we’ll update this page and the date at the top.